As it’s the season for tradition let's look at how design has changed over the years, and how this might have effected elf based manufacturing. When ISO 9001 was first published in 1987 there were 3 versions of the ISO 9000 series (9001, 9002, and 9003). ISO 9001 addressed design, 9002 production, service and installation, […]

C is for Cake needs no further explanation!  It turns out there are a lot of C’s to choose from! Context, Continual Improvement, Consultation, Cooperation, Change Management, Creativity… In the end I decided to go with Communication as I think it is one of the most important factors in the success of any management system […]

According to the dictionary, strategy is a “plan designed to achieve a particular long-term aim” or “the art of planning and directing military activity in a war or battle”  - I’m not suggesting that implementing a management system is akin to a war zone but I am suggesting that implementing a management system without an […]

According to ISO 9000:2015 an audit is  "A systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled"  I don't find that a particularly useful definition (does anybody?) so I prefer to talk about an audit (and the associated report) telling […]

The theme of this year’s World Quality Day is Creating Customer Value – but what is customer value and how do we create it?

This year the theme of World Standards Day is ‘Protecting the planet with standards’ – which standards can we use to do help us do our bit?

Clean Air Day is the UK’s largest air pollution campaign – what actions can we take to help reduce air pollution?

HKW Risk Management is 4 today!

It’s time to wake up. To take notice. To raise our voices. It’s time to build back better for People and Planet. This World Environment Day, it’s Time for Nature.