2020 has been an interesting year to say the least, I think we can mostly agree we never really expected to be attending virtual certification audit, or doing internal audits in our PJs.

There are lots of video conferencing tools, but none seem to have become as ubiquitous as zoom. “To Zoom” has now become both a universal term for a conference call and a verb. Even Santa has got into the act, and there are reports of Zoom Santa’s grottos.

2020 has kick-started a revolution in how people work, organisations big and small have realised that buildings are expensive, staff can be as effective working from home as the office. Over the next few years, it will be interesting to see how we balance out with new ways of working and how many people return full time to the office.

My predictions for 2021 and onwards, are more people working from home, communities being revitalised as populations don’t commute to major work zones and shop locally for that vital coffee and daily baguette. There’ll be less business flying and business travel in general. I do wonder though whether conversations will being to be started in a new way though; “hello… can you hear me?”