Our process

Initial meeting

Once I have received your initial enquiry and we've spoken on the phone to exchange information about your business and how HKW Risk Management can help, we'll arrange a more in depth meeting. These usually last about an hour and can be via Zoom, at your site or at another mutually convenient location. This meeting gives us a chance to get to know each other and for me to find out why you want to carry out the implementation or improvement project.
Helen meeting with clients

Proposal

After the meeting, I will put together a proposal which includes:

  • A summary of the context of your business and why you need this implementation or improvement project
  • A description Describes the project and what activities are required
  • The number of days required for each stage of the project
  • Details of the day rate and mileage
  • Terms, conditions and contract terms

Once this has been signed and agreed, the proposal forms the contract between us.

Helen writing proposal

Gap analysis

Almost all projects start with a Gap Analysis phase where I gather information about you business and compare current activities, documents and management systems with the requirements of the relevant standard. The results of this Gap Analysis provide the action plan for the rest of the project.
Helen talking to forklift operator

Implementation or Improvement Project

This may be divided into several phases depending on the complexity and length of your project. We review the results of the Gap Analysis and work our way through the actions involving as many people as possible from across your business to get buy in and commitment to the changes we make.
Helen planning

Ongoing Support

Once the initial project is complete, we can continue to provide support in various ways, perhaps as a contract 'Competent Person' for health and safety, perhaps as an internal auditor or perhaps to provide ongoing advice, support and improvement of your management system. I love to build long term client relationships, but I'm also proudest when clients no longer need our support.
Helen on-site with clients

Let’s make your management systems simple

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