For too many businesses, the day-to-day experience of maintaining and working under a management system, is that the system processes and procedures are an extra layer of paperwork to be tolerated or worked around; management system documentation is perceived as too complex and (if it is followed at all) is simply a check-box exercise aimed […]

H is for Help not Hindrance

Demand for sustainable or environmentally friendly products and services is quite rightly seeing a continuing upward trend among consumers and businesses, with 43% of consumers actively choosing brands due to their environmental performance. This demand has encouraged some businesses to make misleading claims about the impacts associated with their products. With increasing public attention on […]

G is for Greenwashing

Flowcharts are a visual way of recording an activity or process flow, they are a very useful way of recording knowledge of how the business operates. Creating an overall flowchart of what a business actually does, using the information gathered from the people who actually do it is so important - and can also come […]

F is for Flow Chart

The environment is a massive area (510M km2 to be precise) but with different implications and meanings across the whole ISO family. Let us start with the obvious one, ISO14001 Environmental Management; which covers an organisations impacts (negative and positive!) on the environment. When thinking about the geographic context of environmental impacts, generally these vary […]

E is for Environment

As it’s the season for tradition let's look at how design has changed over the years, and how this might have effected elf based manufacturing. When ISO 9001 was first published in 1987 there were 3 versions of the ISO 9000 series (9001, 9002, and 9003). ISO 9001 addressed design, 9002 production, service and installation, […]

D is for Design

C is for Cake needs no further explanation!  It turns out there are a lot of C’s to choose from! Context, Continual Improvement, Consultation, Cooperation, Change Management, Creativity… In the end I decided to go with Communication as I think it is one of the most important factors in the success of any management system […]

C is for Cake

According to the dictionary, strategy is a “plan designed to achieve a particular long-term aim” or “the art of planning and directing military activity in a war or battle”  - I’m not suggesting that implementing a management system is akin to a war zone but I am suggesting that implementing a management system without an […]

B is for Business Strategy

According to ISO 9000:2015 an audit is  "A systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled"  I don't find that a particularly useful definition (does anybody?) so I prefer to talk about an audit (and the associated report) telling […]

A is for Audit

Millionaire's Shortbread

As I may have mentioned before, I absolutely love Millionaire’s Shortbread, my favourite cake of all time

Millionaire’s Shortbread – Lockdown 2.0 edition